The magentIQ method®
Our proprietary approach and toolset for agentifying and delivering your work via a multi-agent workforce.
Adopt and deploy AI successfully
The magentIQ method® is our proprietary approach that ensures successful AI adoption while delivering guaranteed benefits.
Case study: Interaction Intelligence
Find out how we delivered real-time QA coverage for thousands of client calls - without adding headcount.
MagentIQ was engaged to stabilize operations, redesign QA from the ground up, and introduce a hybrid AI + People model that could scale rapidly while guaranteeing measurable outcomes.
Read more
Case study: Interaction Intelligence
Find out how we delivered real-time QA coverage for thousands of client calls - without adding headcount.
MagentIQ was engaged to stabilize operations, redesign QA from the ground up, and introduce a hybrid AI + People model that could scale rapidly while guaranteeing measurable outcomes.
The magentIQ method®
A three-stage approach for evaluating the impact of AI across your organization, while delivering immediate benefits via a global network of world-class talent.
The Living Lab
In parallel to delivering your work, we prototype an agentic future-state with world-class talent, identifying how AI and human agents can be best deployed to drive impact.
Assimilate
We organize around a shared goal, assess the current state of your work and unleash our cross-functional lab team to deliver your work from a controlled environment.
Assimilate
We organize around a shared goal, assess the current state of your work and unleash our cross-functional lab team to deliver your work from a controlled environment.
Analyze
Our cross-functional team of technology, strategy and operations experts work alongside the lab team, monitoring your work, identifying opportunities where AI and people can enhance performance.
Analyze
Our cross-functional team of technology, strategy and operations experts work alongside the lab team, monitoring your work, identifying opportunities where AI and people can enhance performance.
Align
The lab team aligns discrete AI and human capabilities against the work being delivered, establishing key roles and skills required within the multi-agent workforce.
Align
The lab team aligns discrete AI and human capabilities against the work being delivered, establishing key roles and skills required within the multi-agent workforce.
Architect
The lab team constructs your new Agentic Operating Model with a clear roadmap and business case for agentification.
Architect
The lab team constructs your new Agentic Operating Model with a clear roadmap and business case for agentification.
Agentify
Your new multi-agent workforce is designed, assembled and activated by our team of AI, process and talent experts, ensuring the right agent is assigned to the right task, at the right time.
Design your AI agents
Working closely with your team, we train AI models and design agentic workflows to handle the various tasks that occur within the scope of your work - such as reading a document, processing an email, or interacting with a human.
Design your AI agents
Working closely with your team, we train AI models and design agentic workflows to handle the various tasks that occur within the scope of your work - such as reading a document, processing an email, or interacting with a human.
Activate your AI agents
Leveraging a suite of best-in-class AI, Intelligent Automation and custom technology, our team designs and builds your AI agents – supporting tool selection where necessary.
Activate your AI agents
Leveraging a suite of best-in-class AI, Intelligent Automation and custom technology, our team designs and builds your AI agents – supporting tool selection where necessary.
Assemble your human experts
While your AI agents are being built, we recruit and manage your human agents, taking ownership for sourcing, onboarding, performance management, payroll, labor compliance, security office equipment etc.
Assemble your human experts
While your AI agents are being built, we recruit and manage your human agents, taking ownership for sourcing, onboarding, performance management, payroll, labor compliance, security office equipment etc.
Deploy your multi-agent workforce
We deploy your new multi-agent workforce, supporting change management and transition into your new way agentic of working.
Deploy your multi-agent workforce
We deploy your new multi-agent workforce, supporting change management and transition into your new way agentic of working.
Optimize
We manage the ongoing delivery of your work and continually optimize your multi-agent workforce, ensuring outcomes and performance improve over time.
Agentic service continuity
Seamlessly orchestrate work across AI and Human agents, leveraging people to fill the gaps in AI capabilities when and where needed.
Agentic service continuity
Seamlessly orchestrate work across AI and Human agents, leveraging people to fill the gaps in AI capabilities when and where needed.
Multi-agent management
Regularly review process, system, model and agent performance – manage degradation and drift, adjust as needed. ’Hot-swap’ AI models and supporting data sets to ensure integrity, accuracy and outputs are optimal.
Multi-agent management
Regularly review process, system, model and agent performance – manage degradation and drift, adjust as needed. ’Hot-swap’ AI models and supporting data sets to ensure integrity, accuracy and outputs are optimal.
Agent evolution & expansion
Continue to evolve manual roles to suit changing balance of manual / automated work while identifying new areas where your new agentic workforce can add value.
Agent evolution & expansion
Continue to evolve manual roles to suit changing balance of manual / automated work while identifying new areas where your new agentic workforce can add value.
Benefits of our approach
The magentIQ method® ensures you realize tangible, measurable impact and receive a dramatically better work delivery experience.
Offers outcome-as-service
Takes full accountability for end-to-end work and realization of measurable outcomes.
Frictionless delivery, at scale
From automation to human intervention, we manage workflows seamlessly, dynamically, and intelligently - ensuring your work is delivered faster, smarter, and more efficiently than ever before.
Measurable benefits, fast
Our AI-driven approach ensures rapid impact, delivering tangible business outcomes from day 1.
Eliminates talent issues
We offer access to pre-qualified, world-class talent without the challenges of global payroll, labor and tax compliance and performance management.
Access to cross-functional experts
Our technology & process experts work alongside our global delivery teams, enabling us to continually optimize performance and perform real-time R&D.
Simplifies complexity
Eliminate the complexity of managing multiple vendors, contractors, and suppliers – everything is delivered as-a-service.
The magentIQ platform
The magentIQ method® is supported by our agentic platform, a suite of tools, methods and frameworks to effectively manage your multi-agent workforce.
The Agentic Value Chain
Enables our team to efficiently build and deploy cutting-edge agentic solutions, ensuring our customers are always benefiting from the best technology in the market, for the work at hand.
The Agentic Value Chain
Enables our team to efficiently build and deploy cutting-edge agentic solutions, ensuring our customers are always benefiting from the best technology in the market, for the work at hand.
The Human Value Chain
Enables our team to identify, recruit and manage world-class human talent, ensuring our people are seen (and feel) like true extensions of your organization.
The Human Value Chain
Enables our team to identify, recruit and manage world-class human talent, ensuring our people are seen (and feel) like true extensions of your organization.
The Outcome Value Chain
Enables our team to remain focused on delivering kick-ass outcomes for our customers, and our multi-agent workforce performant, secure and stable.
The Outcome Value Chain
Enables our team to remain focused on delivering kick-ass outcomes for our customers, and our multi-agent workforce performant, secure and stable.
Frequently asked questions
A trusted pair of hands
We are outcome-focused practitioners. Our team of experts have over two decades of experience delivering transformative outcomes for enterprise customers.
We know what it takes to deliver measurable impact, fast.
Talk to us today
A trusted pair of hands
We are outcome-focused practitioners. Our team of experts have over two decades of experience delivering transformative outcomes for enterprise customers.
We know what it takes to deliver measurable impact, fast.
